Refund, Return & Subscription Policy

Last Updated: September 9, 2026

We want PerglotFit customers to know exactly how purchases, subscriptions, shipping, cancellations, returns, and refunds work. This policy applies to purchases made directly from Perglot LLC ("PerglotFit," "we," "us," or "our") through our website or app.

For help with anything below, email support@perglot.com.

1. Subscription Billing and Automatic Renewal

Certain PerglotFit products and memberships are sold on a recurring subscription basis. Before you check out, we show you the price, the billing frequency, and how to cancel.

By starting a subscription, you authorize PerglotFit and our payment processor to charge your selected payment method at the disclosed recurring price and frequency until you cancel. Unless you cancel, your subscription automatically renews at the end of each billing period.

For subscriptions billed annually or less frequently, we will send you a reminder before each renewal where required by law.

2. Cancel Anytime

You can cancel your PerglotFit subscription at any time, and there are no cancellation fees or penalties.

To cancel, use the subscription management tools in your PerglotFit account, or email support@perglot.com from the email address on your account. Where available, you can also skip an upcoming shipment or pause your subscription instead of canceling.

Once your cancellation takes effect, you will not be charged for any future renewal periods.

3. Cancel Before Your Next Order Is Processed

To stop an upcoming subscription shipment, cancel before that order enters processing. Once an order has been processed, packed, or shipped, we generally cannot stop it. Canceling your subscription does not cancel an order that has already been processed; that order will ship and be charged as scheduled, and our return rules below will apply.

Your account shows your next scheduled order date so you know your cancellation deadline.

4. Shipping and Delivery

We currently ship to addresses within the United States. Shipping costs, if any, are shown at checkout before you complete your order.

Orders typically enter processing within 1 to 3 business days. Once your order ships, we will email you a tracking number. Delivery times vary by carrier and destination, and any delivery estimates we provide are good-faith estimates, not guarantees. Carrier delays, weather, and holidays may affect delivery.

5. Returns

Because dietary supplements are consumable products and product integrity matters for your safety, we cannot accept returns of supplements that have been opened, used, or had their safety seal broken.

Unopened, unused supplements and unused merchandise in original condition and packaging may be returned within 30 days of delivery. To start a return, email support@perglot.com with your order number; we will confirm eligibility and provide return instructions. Returns sent without prior authorization may be delayed or declined.

Unless the return is due to our error (see Section 6), you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot refund items we do not receive.

Once we receive and inspect your return, we will issue an approved refund within 5 to 10 business days to your original payment method.

6. Damaged, Defective, Incorrect, or Missing Items

If you receive an item that is damaged in transit, defective, incorrect, missing from your shipment, or otherwise materially different from what you ordered, please email support@perglot.com within 14 days of delivery. Include your order number, a description of the problem, and photos where appropriate.

After reviewing the issue, we will provide a replacement, refund, store credit, or other appropriate resolution. You will never be asked to pay for a replacement or return shipping when we shipped the wrong product or a product arrived damaged or defective.

7. Lost Packages

If tracking shows your package has not arrived within a reasonable time after the estimated delivery date, contact support@perglot.com. We may open an investigation with the carrier before issuing a replacement or refund.

If tracking shows your package was delivered but you cannot find it, please first check around the delivery location and with household members, neighbors, property management, or the carrier. If it still cannot be located, contact us and we will work with you and the carrier to find a resolution.

8. Incorrect Shipping Addresses

You are responsible for providing an accurate and complete shipping address. If you notice an error, contact support@perglot.com immediately. We will try to correct the address, but we cannot guarantee changes once an order has entered fulfillment or been handed to the carrier.

To the extent permitted by law, additional shipping costs caused by an incorrect address, and orders that are lost or returned to us because of an incorrect address, may be your responsibility. If a package is returned to us because of an address error, we will contact you about reshipping (at your cost) or refunding the product price less original shipping.

9. Refund Processing

Approved refunds are issued to the original payment method. After we issue a refund, your bank, card issuer, or payment provider may take additional time to post the credit, so timing varies by financial institution.

Shipping charges are non-refundable except where required by law or where the refund results from an error by PerglotFit.

10. Digital and Personalized Services

Some memberships include personalized meal plans, fitness programs, check-ins, or other digital materials created specifically for you. Because these are custom, completed personalized Services are not refundable once delivered, except where required by law.

If a technical issue prevents you from accessing digital Services you purchased, contact support@perglot.com and we will work to resolve it.

11. Promotional and Free Items

Complimentary products, member gifts, referral rewards, and other free items have no refundable cash value. If a free item arrives damaged, contact us and we will replace it if it is available.

If you return part of an order that qualified for a promotion, bundle price, or free gift, we may adjust your refund to reflect the promotional terms.

12. Subscription Price Changes

Subscription prices may change over time. If we make a material change to your subscription price, we will notify you by email before the new price takes effect, and you may cancel before it applies. Continuing your subscription after the effective date means you accept the new price.

13. Failed Payments

If a recurring payment cannot be processed, we or our payment provider may retry the charge. Your subscription or shipment may be paused or canceled if payment cannot be completed. We will not ship a subscription order for which payment has not been successfully collected.

14. Refund Abuse and Fraud

We reserve the right to investigate suspected fraudulent refund requests, repeated abuse of our replacement policy, chargeback fraud, or manipulation of promotional or referral programs. We may decline discretionary refunds or terminate accounts where we reasonably determine that fraud or abuse has occurred. Nothing in this section limits consumer rights that cannot legally be waived.

15. Changes to This Policy

We may update this policy from time to time. Changes will not take away rights you already have for completed purchases where applicable law prohibits that. The current version will always show its "Last Updated" date.

16. Your Consumer Rights

Nothing in this policy limits statutory consumer rights that cannot be waived. Where applicable law gives you greater return, cancellation, refund, or subscription rights than this policy, applicable law controls.

17. Contact Us

For cancellations, returns, refunds, damaged products, billing questions, or any other order help:

Perglot LLC
[MAILING ADDRESS]
Email: support@perglot.com

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